Shipping policy
Pro Audio & Lighting - Domestic & International Shipping
Pro Audio and Lighting ships most domestic packages through UPS. All international packages will be estimated through our shopping cart for U.S.P.S. shipping only.
Customers may request a shipping quote through an alternate carrier such as UPS after checking out by emailing orders@ProAAL.com. Such quotes will be billed separately and in most cases are more expensive due to carrier surcharges.
Heavy or oversized items will ship via a trucking company of our choice. We research the least expensive and most reliable transportation available to assist you in choosing a shipper.
Expedited shipping refers to the shipping method only. Packages may be delayed due to a number of factors including:
- Orders placed outside normal business hours.
- Orders placed after the shipper's receiving hours.
- Warehouse handling time.
If you need an order by a specific date, email orders@ProAAL.com or call 1-800-357-8991 to verify we can ship in time.
We cannot be responsible for delays caused by the shipper.
Shipping addresses must match either your credit card billing address or any alternate address registered for shipping with your credit card company.
Please contact your credit card company to authorize any additional shipping address. PayPal addresses must be confirmed before we can ship. These policies are part of our fraud protection efforts and no exceptions will be made.
Estimated UPS ground delivery times from our warehouse - Source Date: 04/01/2026
Free shipping is available on qualifying orders. The free shipping threshold will be listed on the product page or applied globally based on order amount.
To qualify for free shipping:
- Total order amount must exceed the stated free shipping amount, excluding tax, unless stated otherwise for special promotions.
- You must select Best Way Ground Shipping at checkout.
- Limited to the continental U.S. only. Canadian orders do not qualify.
- PO and APO box surcharges apply.
- Excludes oversized or heavy truck-only items and orders exceeding 7 shippable pounds.
- Not valid with other special offers.
- Excludes Technics turntables and ATDSCO brand products.
- Due to manufacturer policy, Korg and Bose orders can only be shipped within U.S. boundaries.
Pro Audio and Lighting reserves the right to end or change this free shipping policy at any time.