Contact information


Pro Audio & Lighting is here to help with product questions, order support, shipping questions, return requests, and general customer service needs.

Contact Information
Response Times

We do our best to respond to all messages as quickly as possible during normal business hours. Response times may vary during weekends, holidays, high-volume periods, or when additional research is required.

For the fastest service, please include your name, order number if applicable, phone number, and a clear description of your question or issue.

Order Questions

For questions about an existing order, shipping status, address changes, or order updates, please email orders@proaal.com.

Please contact us as soon as possible if you need to make a change to an order. Once an order has been processed or shipped, changes may no longer be available.

Return Requests

All return-related communication must be sent to returns@proaal.com.

Please do not send any return items without first receiving a Return Authorization number. Items received without authorization may be refused.

Social Media

You can also follow Pro Audio & Lighting on social media for updates, product announcements, and promotions.

Facebook | Instagram | YouTube

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